Support

Last updated: August 16, 2026

AEVION is a small team, so support is a real mailbox rather than a ticket maze. Write to yahiin1978@gmail.com and you will get a reply from a person.

Response times

Payment or access problem — within 1 business day. If you paid and did not get what you bought, say so in the subject line and it goes to the front of the queue.
Data deletion — confirmed within 3 business days, completed within 30 days. The full procedure is on the Data Deletion page.
Everything else — within 3 business days.

What to include

Write from the email address on your account, name the module you were using, and say what you expected to happen versus what happened. If it is a payment question, the order number from your receipt is enough — we do not need card details and will never ask for them.

Payments and refunds

Purchases are processed by Gumroad and Lemon Squeezy, who act as merchant of record and issue the receipt. Refund terms are on the Refund Policy page. Write to us either way — if a refund has to go through the processor, we will say so and point you to the right place instead of leaving you to guess.

Connected platforms

If you connected a TikTok, YouTube or Instagram account to AEVION and want to disconnect it, you can revoke access in that platform's own settings at any time, or ask us and we will revoke the token on our side. Both take effect immediately. Content already published to your account stays there and is managed by you on that platform.

Security

Found a vulnerability? Write to the same address with Security in the subject. Please give us a reasonable window to fix it before disclosing it publicly. We do not pursue researchers who report in good faith.