AEVION Refund Policy

Pro and Business subscriptions can be refunded within 14 calendar days from first payment. No reason needed. Applies to monthly and annual.

• Refund available once per email/account.
• After the 14-day window — only pro-rated refund on downgrade.
• Free tier is not refundable — it's free.

When moving from Pro to Free or Business to Pro mid-cycle — unused amount is auto-credited to your next cycle.

• Credit holds indefinitely while account exists.
• On withdrawal request — refund to original card in 5-10 business days.
• Upgrade back — credit auto-applied.

Cancel annual in first 14 days — full refund. Later — pro-rated refund for full unused months (minus 16% annual discount).

• Formula: (full_total / 12) × unused_months × 0.84.
• Minimum 1 full month of usage — refund 0 to 11 months.
• Annual promo (STARTUP50, EARLYBIRD) — refund computed from already-promo rate.

Token overage and per-action billing (e.g. QSign signatures over tier quota) is NOT refundable, since resources were already consumed on our side.

• When tier quota is exhausted — overage shows as separate line item.
• Disputed charges (sudden spike, counter bug) — email billing@, we'll review manually.

Enterprise terms are set in individual MSA/SLA. Minimum term: 12 months. Refunds governed by contract, generally non-automatic.

• Customer Success Manager — single point of contact for billing.
• On early termination — partial refund possible if no SLA breach on our side.

Your QRight objects, QSign signatures, IP Bureau archives — yours. After cancellation, data retained 90 days grace + 60 days soft-delete.

• Export to JSON / PDF — anytime via dashboard (Settings → Export).
• After 90 days unpaid — soft-delete with 60-day restore window.
• After 150 days — final delete per GDPR Right-to-be-forgotten.