AEVION Refund Policy

Any paid subscription can be refunded within 14 calendar days from the first payment. No reason needed. Applies to every term, Lite through Max.

• Refund available once per email/account.
• After the 14-day window the paid term is not refunded: cancelling stops the renewal and access stays until the term ends.
• Free tier is not refundable — it's free.

Plans differ only by term. You can switch to another term at any time: the new term starts when the current paid one ends.

• Access to every module continues without a gap.
• Moving to a longer term lowers the monthly price from the next payment.
• Edge cases — use the contact form and we'll sort them out manually.

A plan's term is paid in full up front. Within the first 14 days you get a full refund. After that, cancelling stops the renewal and access stays until the last day of the paid term.

• Renewal is for the same term at the same monthly price.
• You can stop the renewal at any time via the contact form.
• Promo codes count: a refund in the first 14 days is based on the amount actually paid.

Token overage and per-action billing (e.g. QSign signatures over tier quota) is NOT refundable, since resources were already consumed on our side.

• When tier quota is exhausted — overage shows as separate line item.
• Disputed charges (sudden spike, counter bug) — email billing@, we'll review manually.

Enterprise terms are set in individual MSA/SLA. Minimum term: 12 months. Refunds governed by contract, generally non-automatic.

• Customer Success Manager — single point of contact for billing.
• On early termination — partial refund possible if no SLA breach on our side.

Your QRight objects, QSign signatures, IP Bureau archives — yours. After cancellation, data retained 90 days grace + 60 days soft-delete.

• Export to JSON / PDF — anytime via dashboard (Settings → Export).
• After 90 days unpaid — soft-delete with 60-day restore window.
• After 150 days — final delete per GDPR Right-to-be-forgotten.